Request a Repair or Return – VetQuip

Please advise VetQuip within 7 days of purchase regarding goods that are to be considered for return or credit, either by phone on (02) 9899 6666 (or 1300 888 427) or by email using the contact form on this page.

Please do not return your product without contacting our team. Please do not use old forms as the returns process or form details may have changed.

Our team will advise you of our process and whether any fees will apply.

Returns & Repairs Safety Notice

Due to COVID-19 health and safety guidelines, please ensure that all equipment and units being returned to us are thoroughly wiped down with disinfectant and those units requiring water are fully drained and all water removed.

Your understanding is greatly appreciated and helps keep the team here at VetQuip safe.

Thank you.

Request a Repair or Return

Request Type

Is this a request for a repair or a return? (required)

Company Information

Company Name (required)

Contact Name (required)

Email(required)

Phone (required)

Equipment Information

Make/Model (required)

Serial Number (required)

Items and Accessories

200 characters left

Reason for Return

300 characters left

Fault Description

500 characters left

Who did you purchase the equipment from?

Should VetQuip estimate before repair?

Is this a warranty repair?

Essential Information for Repairs

A non-refundable assessment fee of $35.00 + GST will apply if you choose not to go ahead with the repair. This is due to our technicians' time spent diagnosing the fault with the equipment. This fee will not be included should you choose to go ahead with the repair. Return freight charges will also apply. Please check the box below to confirm.

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Download Forms

VetQuip Equipment Repair Return Advice Form Download

VetQuip Vaporiser Service Exchange Form Download

VetQuip Delivery Address Label (2020)Download